Our expert speaker panel includes:

Increase customer loyalty and service quality to minimise your cost per user, maximise revenue opportunities and increase your service quality

BPE for Telecoms and Utilities brings together Process Excellence leaders in these regulated, customer centric and rapidly transforming sectors. Building on the success of our 2011 summit, we’ve listened to your feedback and introduced new streamed sessions designed to allow you take control of your conference agenda.

You will be able to explore strategies to improve cost effectiveness, control and analyze your business data, increase business agility and response times and minimize your cost per user while delivering modern, best-in-class service.

Discover how other Business Process Excellence professionals from across the Utilities and Telecoms industries are addressing these next generation challenges. BPE for Telecoms and Utilities provides the ideal platform for senior business excellence executives to share best practice and discuss the optimum tools, methodologies and strategies to deliver on the promise of process excellence.

Key areas of discussion include:

  • Developing improved customer experience management strategies as part of a holistic business wide approach to process improvement
  • Implementing a culture of continuous improvement to optimise customer processes and service quality throughout you organisation
  • Achieving business agility through Business Process Management to improve your responsiveness and competitive value
  • Redesigning your processes with an innovative process reengineering strategies to embed a system of sustainable process improvement
  • Adopting an end-to-end approach to process excellence through the use of the latest technological enablers

Who will you meet at the BPE for Telecoms and Utilities Summit?

COOs, CIOs and VPs and Directors working in the following areas:

  • Operational Excellence
  • Operations
  • Process Excellence
  • Change Management
  • Lean/Six Sigma
  • Customer Excellence
  • Business/Process Excellence
  • Business Process Management
  • Service Quality
  • Quality Management
  • Engineering quality
  • Business Transformation
  • Continuous Improvement

Testimonials

Feedback on our 2011 US event from attendees who are no coming back as speakers and contributors:

This was the best event I have been to in a long while. Kept me thoroughly engaged.
Aner Alexander, VP – Performance Improvement, Lime
Very valuable as a leader in a challenging industry.
Matt Aguilar, Senior BPI Project Manager, Southern California Edison
It was a great re-energizer for me. It is always good to hear the perspectives of other other continuous improvement professionals.
Jonathan Biddy Mining Operational Excellence Director, Luminant

Further testimonials:

Excellent insight into improvements. Wish my senior management team had attended!.
David Burbage-Atter, Process Analyst, Yorkshire Water
Excellent.
Jamal Khan, Program Director - Global Services PMO, Motorola
Really good mix of speakers & range of topics. I got a lot out of the sessions.
Anna Keep, Transformation Lead, CIO & Process & Investment Delivery, United Utilities
Our 2011 Partners included Media Partners
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